Refund Policy
At Wilderness Engineering, we stand behind the quality and performance of our products. If you are not satisfied with your purchase, please review the policy below.
Returns
We accept returns on unused, unmodified products within 30 days of delivery.
To be eligible for a return:
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Items must be unused, uninstalled, and in original condition
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Items must be returned in original packaging
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Proof of purchase is required
Products that show signs of use, wear, modification, or damage caused after delivery are not eligible for return.
Non-Returnable Items
The following items are not eligible for return:
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Custom or special-order products
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Clearance or final sale items
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Replacement parts
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Products damaged due to misuse, improper installation, or normal wear
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds will be issued to the original payment method
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Original shipping charges are non-refundable
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Return shipping costs are the responsibility of the customer
Please allow 5–10 business days for refunds to be processed after approval.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the situation as quickly as possible.
How to Start a Return
To initiate a return, contact us at:
customerservice@wildernessengineering.com