Refund policy

Returns, Warranty & Product Support

Built for the Long Haul

Wilderness Engineering equipment is built for demanding environments and years of hard use. We stand behind the quality of our products and the work that goes into them.

If something isn't right, contact us. We are a small company, and you will be working with people who know the products and want to help.

30-Day Returns

We accept returns of unused, unmodified products within 30 days of delivery.

To qualify for a return:

The product must be unused and in original condition
The product must not have been modified or damaged
Original packaging should be included when possible
Proof of purchase is required

Products showing signs of use, wear, modification, or damage after delivery may not qualify for return.

Non-Returnable Items

The following items are generally not eligible for return:

Custom or special-order products
Clearance or final-sale items
Replacement parts
Products damaged through misuse, modification, improper installation, or normal wear

If you are unsure whether your order qualifies, contact us. We are happy to review the situation with you.

Refunds

Once your return is received and inspected, we will confirm whether it has been approved.

For approved returns:

Refunds are issued to the original payment method
Original shipping charges are non-refundable
Return shipping is the responsibility of the customer unless the return is due to an error or defective product from Wilderness Engineering

Please allow 5–10 business days after approval for your payment provider to process the refund.

Exchanges

We do not currently process direct exchanges.

If you need a different model, size, or configuration, contact us and we can help you choose the right product. Eligible products can then be returned and a new order placed separately.

Warranty

Wilderness Engineering products are built to stay in service for years.

Our molded sled hulls and welded chromoly pole assemblies are covered by a limited lifetime warranty against defects in materials and workmanship for the original purchaser.

Bags, harnesses, covers, straps, and other sewn or textile components are covered against defects in materials and workmanship for 3 years from the original date of purchase.

The warranty does not cover normal wear, abrasion, cuts, punctures, accidents, misuse, modification, improper installation, cosmetic damage, or normal aging of fabrics and coatings.

If you believe you have a warranty issue, contact us with photos and a description of the problem. We will review it and work with you on the best solution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Photos of the product and packaging are helpful when applicable.

We will review the issue and work with you to make it right.

Support After You've Used Your Equipment

Using your equipment does not mean our support ends.

Our products are designed to be durable, serviceable, and repairable whenever practical. If you damage a component, need a replacement part, or have a question about your equipment, contact us.

Even when something falls outside the warranty, we will do our best to help you keep your Wilderness Engineering equipment in service.